Shipping policy

Spell Videos & Digital Orders

We aim to complete and deliver custom spell video orders within 2-3 business days of your order being placed. However, please note the following:

Processing and delivery during busy periods

Orders are normally processed within 2-3 business days. During seasonal periods, promotions, or unusually high order volumes, processing and delivery may take longer than this standard estimate. By placing an order, you acknowledge that these delays can occur and agree to review the delivery estimate shown at checkout. We will always do our best to complete your order as quickly as possible and will keep you informed if there is a delay. If your order is delayed beyond the stated timeframe, please contact us at info@marysmagicshop.com so we can investigate and advise on the options available to you.

Time zones Our 2-3-day estimate is based on UK time. Please bear time zone differences in mind when working out when to expect your order. For example: if you order at 5am UK time on a Tuesday, your video will hopefully be completed by the end of the day on Thursday (UK time) — but depending on your own time zone, this could land as late as Monday night if you're based in the US.

Delivery method Spell video orders, including any email reports and media included with your order, are sent to you via email. Please see the "Email Delivery" section below — it's important you read this to make sure you actually receive your order.

Physical Items

Delivery times for physical items depend on the item itself, and can generally take anywhere between 2–4 weeks. As with our digital orders, we cannot always guarantee delivery within this window, particularly during periods of high demand, but we will always do our best to get your order to you as quickly as possible.

Email Delivery

Because your spell video, report, and any accompanying media are sent to you via email, it's essential that:

  • You provide us with a correct and active email address at the time of order — please double check this before submitting your order.
  • Your email provider can actually receive our messages. We've had recurring issues with iCloud email addresses, and with inboxes that are full/out of storage, both of which can prevent our emails from arriving. If you use an iCloud address or think your inbox might be near its storage limit, we'd recommend using an alternative email address, or checking your storage before ordering.
  • You check your spam/junk folder, as our emails do occasionally get filtered there by mistake.

We are not able to resend or take responsibility for orders that are undeliverable due to an incorrect email address, a full inbox, or provider-side delivery issues on the client's end. If you haven't received your order within the expected timeframe, please check your spam folder first, then contact us at info@marysmagicshop.com and we'll be happy to help.

Questions? Contact us at info@marysmagicshop.com.