Returns

We want you to love our service. Every time you use our site, we want to make sure you have an experience that will make you want to return time and time again.

This returns page applies to physical items only. Spell videos and readings are bespoke and are handled under separate terms — please see our Refund Policy for full details on recasts and refund eligibility for those services.

Change of Mind

If you've changed your mind, or simply no longer want your physical item order, you can return the goods within 30 days of receipt to:

MarysMagicShop, 35 Kings House, East Grinstead, RH19 3AG, United Kingdom

Please include details of your order number, reason for return, and whether you would like a refund or exchange. Once the product has been returned to us, we will issue a refund of the product cost.

Faulty, Defective, or Wrongly Delivered Goods

Faulty, defective, or wrongly delivered goods should be reported to us using our returns contact form, or by emailing info@marysmagicshop.com. Once our team is aware of the problem, they will issue you instructions on how to proceed.

If you're advised to return a faulty or defective product to us, once it's received at the address above, the product cost will be fully refunded, including the original and return postage costs (where applicable). Please note that in this instance, we will refund your return postage costs up to a standard parcel Royal Mail first class rate. This is only as long as the fault is not due to misuse, use against the manufacturer's recommendations, or reasonable wear and tear.

How to Return an Item

In all instances, please return products with appropriate packaging (the original, undamaged packaging is best) along with the delivery note, letting us know why you are returning the item. We'd advise getting proof of postage, just in case your parcel goes astray.

Non-Returnable Items

We are unable to accept returns of:

  • Opened essential oils, used water bottles, or used earrings, due to hygiene reasons.
  • Spell videos and readings, as these are bespoke and made specifically for you — see our Refund Policy for the terms that apply to these instead.

Your Statutory Rights

Nothing in this policy affects your statutory rights as a consumer under applicable UK consumer protection law.

Questions? Contact us at info@marysmagicshop.com.